Dragonia Soft

Legal

Nexo refund policy

1. What Nexo is

Nexo is an artificial intelligence digital employee that works inside the customer's Odoo. It is a digital service whose use involves token consumption from the contracted plan from the very first moment.

2. Right of withdrawal

As a consumer, you have a period of 14 calendar days to withdraw from your purchase (Directive 2011/83/EU and Spanish Royal Legislative Decree 1/2007).

However, where it concerns digital content or services, the right of withdrawal is lost as soon as performance of the service begins (art. 16(m) of Directive 2011/83/EU), provided you have given your express consent at the start of the service and you have acknowledged that you lose that right. In the Nexo checkout you explicitly tick that acceptance before buying.

3. When the amount is refunded

  • Full refund: if the service has not been used (no token consumed) and you request the refund within 14 calendar days.
  • No refund: once use of the service has begun (token consumption), the right of withdrawal is extinguished under the cited art. 16(m). Refunds of subscriptions or top-ups already used are not applicable.
  • Exceptional cases: billing errors, service failures attributable to us or breaches of contract will be settled case by case with the proportionate refund that applies.

4. How to request a refund

Write to us at [email protected] quoting your purchase email and the reason. We reply within 24 working hours. Refunds are handled through our payment gateway, Paddle, which acts as Merchant of Record.

5. Proof of acceptance

To guarantee legal certainty for both parties, when you tick the acceptance box at checkout we record a proof with the IP address, the browser, the date and time of acceptance and, where applicable, the plan, the email and the transaction. This data is processed under GDPR (EU) 2016/679 and Spanish LOPDGDD 3/2018 on the legal basis of your consent, and is kept as documentary proof of the purchase.

6. Contact

Dragonia Soft · C/ Villanueva de los Castillejos, 6 · 21006 Huelva, Spain · [email protected]